This Hostack 71" pantry cabinet is a nice piece of furniture, solid and attractive, and adds much-needed storage to my small kitchen. I received it quicker than anticipated, and was a bit concerned when I saw the instructions were just diagrams, no words, and it consisted of 30 pieces of wood and hundreds of bits of hardware. However, all parts were well marked and, if you pay attention and get an idea what goes where, it is pretty easy to put together. (I'm a 72 year old woman with osteoarthritis and I managed to do it all by myself.)But boy, I made a stupid mistake! In looking through the instructions and comparing to the parts I'd received and laid out all over my living and dining rooms, it appeared there should have been two of Part #8, and I only had one. So I contacted the seller via Amazon's site and asked if they could send me the missing second part. They responded promptly and said they would check with their warehouses to see if there was a spare #8 to send me. Early next day they let me know they did not have a spare part and instead were sending me another complete pantry from which I could use the needed part and keep the rest as spares.A couple of days later Fedex delivered another 100 lb. package to my door. Hoping to keep this huge thing from spreading, I opened one end in hopes that I could pull out the needed part without everything else coming, too. I went back to the diagram and the part I had to see if I could eyeball the new one while still in the box, and to my horror, discovered I'd misread the diagram and I only needed the one part I already had! So with deepest apologies and embarrassment (and anticipating paying shipping on this massive package) I re-contacted the seller with my story and asked how and where to send it back to them. They were utterly forgiving and kind, and sent me a prepaid label to have it returned to them - all I had to do was arrange Fedex to pick it up from me. Even though it was my stupid mistake that caused the problem, they were willing to absorb the costs.This whole transaction involved numerous emails back and forth, and throughout they were extremely responsive and courteous. I highly recommend this cabinet and this company, and will definitely do business with them again when looking for other reasonably priced furniture items for my home.